← RelayCrewAn electrical answering service that knows a hazard from a light switch.
A burning smell from a panel is not the same call as a dead outlet in a spare bedroom. One needs you tonight. The other can wait until Thursday.
Ava tells them apart on the call, using rules you set, and handles each accordingly.
Electrical calls split three ways
Every electrician handles three quite different streams. Genuine hazards that cannot wait. Routine residential work that schedules easily. And commercial calls that arrive during business hours when you are already on a job.
They need different handling, different urgency and often different pricing. A single voicemail greeting treats all three identically, which means the hazard waits as long as the light fixture.
Answering everything and sorting it properly is most of the value. The booking is almost the easy part.
How an electrical call gets handled
Hazard questions first
Burning smell, sparking, hot panel, tripped breaker that will not reset. Asked on every call before anything else, because the answer changes everything.
Safety guidance where it matters
If something is actively dangerous, Ava tells them to kill the breaker and stay clear before discussing scheduling.
Partial outage versus full
Whether the whole property is down or one circuit. That one question often tells you whether it is your problem or the utility's.
Commercial routed separately
Different priority, different rates, different escalation. A property manager with a down panel is not a homeowner with a flickering light.
Permit and inspection work flagged
Anything needing permits goes to you rather than getting a casual quote and a booking you cannot honour.
The calls electricians lose
Most electricians do not lose work on price. They lose it on availability — the customer rang three numbers, one answered, that one got the job.
Residential customers in particular tend to stop shopping the moment someone competent picks up and gives them a date. They are not looking for the best deal. They are looking for it to be handled.
Every call that reaches voicemail is a coin flip you are not participating in.
Common questions
Can it tell a real hazard from a nervous customer?
It asks your questions and applies your rules. When the answers are ambiguous it escalates rather than guessing — we would rather you get an unnecessary call than miss a real one.
Does it handle generator and EV charger enquiries?
Yes, as a consultation booking. Those are quoted conversations, not phone quotes, so Ava books the visit and hands you the details.
What about utility versus service problems?
Ava asks whether neighbours are also affected and whether the meter is dark. It is not a diagnosis, but it saves plenty of wasted call-outs.
Stop losing jobs to whoever answered.
$995 setup plus $799 a month. Your crew is live in 14 days.
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