A home services answering service built for people who work with their hands.
Every home service trade has the same structural problem. The hours you are most reachable are the hours nobody calls, and the hours they call are the hours your hands are full.
Ava covers all of them, sorted to the rules of your specific trade.
The same problem wearing different clothes
An HVAC company loses calls in the heatwave surge. A plumber loses them at 2am. A roofer loses them in the 48 hours after a storm. A restoration company loses them at every hour, because water damage has no schedule.
The pattern underneath is identical \u2014 demand arrives in bursts you cannot staff for, at times you cannot answer, and the first company to pick up usually wins the job outright.
Which is why the fix is the same across all of them, even though the questions on the call are quite different.
Tuned per trade, not generic
Why one system works across trades
Home service calls are structured in a way that most industries are not. Something broke, here is where, here is how urgent, is it inside your area. That shape holds whether the thing that broke is a compressor or a roof.
What changes per trade is the specific questions and the triage rules. Those are set during onboarding, which is why we spend fourteen days on setup rather than handing you a generic script.
The honest limitation is that this works because home service calls are predictable. It would not transfer well to industries where every call is a negotiation.