← RelayCrewAn HVAC answering service built for the week everything breaks.
On the first 95-degree day, you will take more calls in eight hours than you normally take in two weeks. Your techs are flat out. Your phone is not.
Ava answers all of them at once, triages the no-cools, and books what she can into real slots.
HVAC demand does not arrive evenly
Most businesses have a busy season. HVAC has busy days — and they are unpredictable enough that you cannot staff for them. The first sustained heat of summer and the first hard freeze produce call volume that no office of one or two people can absorb.
Staffing for the peak means paying for idle hours in March and October. Staffing for the average means the peak week — the week that funds your year — is the week you convert worst.
Software that answers every call simultaneously does not have that tradeoff. Ava costs the same in a dead week as in a record one.
Built around how HVAC calls actually sort
No-cool and no-heat first
Triaged by your rules, not a generic script. A no-cool in August with a vulnerable occupant is not the same ticket as a system that is cooling weakly.
Age and system questions up front
What brand, roughly how old, what it is doing, whether it is under warranty. Captured before your tech is in the driveway wondering.
Diagnostic fee stated clearly
Set the number and Ava states it every time, so nobody is surprised at the door and your techs stop having that conversation.
Maintenance customers recognised
Agreement holders prioritised and their terms applied on the call, instead of asking a paying customer to explain their own plan.
Replacement enquiries escalated
A system replacement is a conversation with you, not a bot. Ava books the consultation and hands it over.
Unlimited simultaneous calls
No busy signal and no hold queue on the day it matters most.
What the peak week actually costs you
Run your own numbers rather than ours. Take an average service call value, and take an honest guess at how many calls went unanswered on your busiest day last summer. Most HVAC owners land somewhere between eight and twenty.
Not all of those would have converted. Some were tyre-kickers, some were outside your area, some had already booked elsewhere. Assume a third would have become real work.
That single day usually covers the annual cost. Everything after it is upside, and that is before counting the maintenance agreements and replacement quotes that start as a service call.
Common questions
Can it handle the first heatwave surge?
That is the main reason HVAC companies buy it. Ava takes unlimited simultaneous calls. Twenty people ringing at once on the first 95-degree day all get answered, rather than nineteen hitting a busy signal.
Will it know the difference between no-cool and a maintenance call?
Yes. Triage is set up during onboarding to your definitions. A no-cool with an infant or elderly person in the house gets flagged differently from a filter change request.
Can it quote a diagnostic fee?
It can quote whatever you tell it to quote. Most HVAC companies let Ava state the diagnostic fee and the service call range, then escalate anything involving equipment replacement.
Does it work with maintenance agreement customers?
If your system flags them, Ava can prioritise them and apply their agreement terms on the call rather than making them explain their own contract.
Before the next heatwave.
Setup takes 14 days. Starting now means she is trained before you need her most.
Deploy my crew →