← RelayCrewA restoration answering service because water does not keep office hours.
There is no convenient time for a burst supply line or a sewage backup. The call comes when it comes, and the company that answers is the company that gets the job.
Ava answers at any hour, captures the insurance details, and gets the emergency moving.
Restoration is the trade where answering matters most
In most trades a missed call costs you a job. In restoration it costs you a job that was going to be worth five figures, and it costs the homeowner every hour the water sits.
Mitigation is time-sensitive in a way that few other trades are. Damage compounds hourly. The customer knows it, which is why they are not leaving a voicemail and waiting.
They are calling down the list until a human picks up. First answer usually wins outright.
What gets captured on the first call
Source and whether it is stopped
Supply line, sewage, storm, appliance. And crucially whether water is still coming in, which decides whether this is a dispatch or a schedule.
Category of water
Clean, grey or black. It changes the response, the equipment and the safety instructions, and it is worth knowing before anyone arrives.
Insurance carrier and claim status
Carrier, whether a claim is filed, whether an adjuster is involved. The paperwork that slows everything down if you learn it on site.
Affected area and occupancy
Rough square footage, floors involved, whether anyone is still living there. Enough to know what equipment leaves the shop.
Immediate safety instructions
Power off if water is near outlets, stay out of black water, do not run the HVAC. Said on the call, before your crew is rolling.
Where the job is actually won
Restoration leads arrive from three places — the homeowner, the insurance carrier, and the plumber who just stopped the leak. All three reward the same thing, which is picking up.
Plumbers refer to restoration companies that answer, because they are standing in the house with a wet customer and need someone now. Being the one who reliably answers makes you the default referral.
That referral relationship compounds. It is worth far more than any single job, and it is built entirely on availability.
Common questions
Can it dispatch a crew directly?
It can alert your on-call crew immediately with the full intake, and it can be set up to escalate until someone acknowledges. The dispatch decision stays with a human.
Does it handle insurance carrier calls differently?
Yes. Carrier and TPA calls can be routed separately from homeowner calls, with different information captured.
What about mould and asbestos questions?
Those are escalated, never answered by the bot. They carry liability and regulatory implications that do not belong in an automated response.
Answer every one of them.
$995 setup plus $799 a month, flat. Live in 14 days.
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