← RelayCrewA roofing answering service for the 48 hours after a storm.
When a storm comes through, every homeowner in the county calls every roofer in the county. The ones who answer get the inspections. The ones who call back Monday are quoting against a signed contract.
Ava answers all of them at once, books the inspections, and flags the insurance claims separately.
Roofing demand arrives in a wall
Roofing is not a steady trade. You can go three weeks with routine repairs and then take a year of leads in two days because a hailstorm went through.
No office can staff for that. Hire for the surge and you are paying people to sit still in April. Hire for the average and the surge week — the week that makes your year — is the week you convert worst.
Meanwhile the storm chasers from three states away are already knocking doors in the neighbourhood, and they answer their phones.
Built for how roofing calls sort
Storm damage versus routine leak
A hail claim and a cracked boot are different jobs with different urgency and different paperwork. Sorted on the call.
Insurance claims flagged early
Whether they have filed, whether an adjuster has been out, which carrier. Captured before you climb anything.
Inspections booked, not promised
A real slot in the calendar with an arrival window, rather than a callback that competes with four other roofers.
Service area enforced
Storms pull calls from well outside your normal radius. Ava checks the address before booking a two-hour round trip.
Unlimited simultaneous calls
Nobody gets a busy signal on the one day your phone is worth more than your truck.
Why speed decides roofing jobs
After a storm, homeowners are not comparing craftsmanship. They are anxious, their ceiling is stained, and they want someone on the roof today.
The first competent roofer who answers and turns up tends to get the job, and often the whole street afterwards once the neighbours see a truck.
That is why a missed call in the 48 hours after a storm is not one lost job. It is a lost cluster.
Common questions
Can it handle insurance claim questions?
It captures the claim details — carrier, claim number, adjuster status — and escalates anything requiring interpretation. Ava does not advise anyone on their policy.
What about storm chaser competition?
Answering speed is the one advantage you have over an out-of-state crew. They are knocking doors, not sitting by a phone. If you answer and book while they are still walking the street, you win.
Can it book multiple inspections in one neighbourhood?
Yes. If several addresses come from the same area, Ava can cluster them into one trip rather than scattering them across a week.
Before the next storm, not after.
Setup takes 14 days. Starting now means she is ready when the sky is not.
Deploy my crew →